Shipping and Delivery
At Brian & Kelly New York, we do our best to process and deliver your order as quickly and carefully as possible. Below you will find all important information about our shipping and delivery policy.
Company name: Brian & Kelly New York
E-mail: info@brianandkellynewyork.com
Processing Time
Orders are processed within 1 to 3 business days after payment has been received.
Once your order has been processed and shipped, you will receive an e-mail with your tracking information. Please allow some time for the tracking details to become active after shipment.
Delivery Time
The average delivery time is 3 to 7 business days, depending on your location and the shipping method used.
Please note that delivery times are estimates and may vary due to circumstances outside our control, such as:
- High order volumes
- Public holidays
- Customs checks
- International shipping delays
- Delays caused by the shipping carrier
- Incorrect or incomplete address details
We always aim to deliver your order as soon as possible, but exact delivery dates cannot be guaranteed.
Shipping Method and Origin
Some orders may be shipped directly from our external supplier or fulfillment partner.
This allows Brian & Kelly New York to offer a wider selection of products while keeping our prices accessible.
Depending on the destination country, customs fees, import duties, or local taxes may apply. These costs are the responsibility of the customer, unless stated otherwise at checkout.
Shipping Costs
Shipping costs are shown at checkout before you complete your order.
The final shipping costs may depend on:
- The destination country
- The weight of the package
- The selected shipping method
- The total order value
- Current shipping rates
Any additional customs fees, import duties, or taxes charged by local authorities are not included in the product price or shipping costs, unless clearly stated otherwise.
Customer Responsibility
Please make sure that your shipping information is correct before placing your order.
The customer is responsible for providing complete and accurate details, including:
- Full name
- Shipping address
- House number and additions
- Postal code
- City
- Country
- E-mail address
- Phone number, if required
If you notice an error in your shipping address, please contact us within 24 hours after placing your order.
If your order has already been processed or shipped, we may no longer be able to change the address.
Responsibility After Delivery
If the tracking information shows that the package has been delivered to the address provided by the customer, Brian & Kelly New York is not responsible for lost, stolen, or missing packages after delivery.
If you believe your package has been lost or incorrectly delivered, we recommend contacting the shipping carrier as soon as possible.
Delays
Although we do our best to ensure smooth delivery, delays may occur.
Brian & Kelly New York is not responsible for delays caused by shipping carriers, customs authorities, public holidays, incorrect customer information, weather conditions, or other circumstances outside our control.
If your order is delayed, you can contact us and we will do our best to assist you.
Contact
For questions about shipping, delivery, or tracking information, please contact us at:
Company name: Brian & Kelly New York
E-mail: info@brianandkellynewyork.com