Terms and Conditions
These Terms and Conditions apply to all purchases made through the website of Brian & Kelly New York.
Company name: Brian & Kelly New York
E-mail: info@brianandkellynewyork.com
By placing an order on our website, you agree to these Terms and Conditions.
1. Applicability
These Terms and Conditions apply to every offer, order, purchase, and agreement made through Brian & Kelly New York.
By using our website or placing an order, you confirm that you have read, understood, and accepted these Terms and Conditions.
2. Product Information
We do our best to describe our products as accurately and clearly as possible.
Product descriptions, images, prices, sizes, colors, availability, and other information are provided with care. However, small differences, typing errors, or inaccuracies may occur.
Colors may also appear slightly different depending on your screen settings, device, or lighting conditions.
Brian & Kelly New York reserves the right to correct errors, update product information, or change prices at any time.
3. Orders and Payment
Orders are processed after full payment has been received.
Available payment methods may vary depending on your country or location. Customers are responsible for checking which payment methods are available to them at checkout.
After placing an order, you will receive an order confirmation by e-mail. Please check your order details carefully and contact us as soon as possible if anything is incorrect.
4. Processing and Delivery
We aim to process and ship orders as quickly as possible.
Estimated processing and delivery times:
- Processing time: 1–3 business days
- Shipping time: 3–7 business days, depending on your location
Please note that delivery times are estimates and may vary due to external factors such as customs checks, delays with shipping companies, high order volumes, public holidays, or international logistics.
Some orders may be shipped directly from our external supplier or fulfillment partner. This helps us offer a wider product range and keep our prices accessible.
5. Returns and Cancellations
For all information about returns, refunds, and return conditions, please refer to our separate Return Policy.
Orders can only be cancelled if they have not yet been processed or shipped. If your order has already been processed, packed, or shipped, cancellation may no longer be possible.
To request a cancellation, please contact us as soon as possible at:
6. Customer Responsibility
Customers are responsible for providing correct and complete order information, including:
- Full name
- Shipping address
- E-mail address
- Phone number, if required
- Product selection
- Size, color, and quantity
Brian & Kelly New York is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete information provided by the customer.
If you notice an error in your order details, please contact us within 24 hours after placing your order.
7. Liability
Brian & Kelly New York is not responsible for loss or damage during shipping if the tracking information shows that the package has been delivered to the address provided by the customer.
We are also not liable for delays caused by shipping carriers, customs authorities, force majeure, incorrect customer information, or circumstances outside our control.
Our liability is always limited to the amount paid by the customer for the relevant order, unless applicable law states otherwise.
8. Intellectual Property
All content on the Brian & Kelly New York website, including texts, images, photos, logos, designs, product descriptions, branding, and other materials, is the property of Brian & Kelly New York or its partners.
This content may not be copied, reproduced, distributed, modified, or used for commercial purposes without prior written permission.
9. Complaints Procedure
If you have a complaint about our products or services, please contact us by e-mail.
E-mail: info@brianandkellynewyork.com
Please include your order number, full name, and a clear description of the complaint.
We aim to respond within 5 business days. We will always do our best to find a fair and suitable solution.
10. Changes to These Terms
Brian & Kelly New York reserves the right to update or change these Terms and Conditions at any time.
The most recent version will always be available on our website. By continuing to use our website or placing an order after changes have been made, you agree to the updated Terms and Conditions.
11. Applicable Law
These Terms and Conditions are governed by Dutch law, unless mandatory consumer protection laws in your country state otherwise.
Any disputes will first be handled through direct communication with Brian & Kelly New York, with the aim of finding a fair solution.